Warranty Policy

Spigen stands behind the quality of our craftsmanship. Our warranty policy is provided based on your purchase channel and product category.

 

1. Official Website Purchases (UK & European Union)

  • 3-Year Manufacturer Warranty: We provide a 3-year manufacturer warranty for all eligible products purchased directly through the official Spigen Europe website (this Site) across all supported destinations (including the United Kingdom, Germany, France, Italy, and Spain).
  • Coverage: This warranty covers manufacturing defects in materials and workmanship under normal, intended use during the warranty period.
  • Proof of Purchase: To process a warranty claim, you must provide your Spigen Europe order number and clear photographic or video evidence demonstrating the defect.

 

2. Amazon & Authorized Third-Party Purchases

For products purchased through third-party platforms such as Amazon, authorized retailers, or distributor channels, warranty requests and customer claims must be directed to the original point of purchase.

Warranty processing, replacements, and refunds for external purchases are governed exclusively by the policies and support channels of the respective marketplace or retailer.

 

3. General Exclusions

This warranty does not cover:

  • Damages resulting from accidents, abuse, misuse, negligence, or improper installation/care.

  • Normal wear and tear (e.g., cosmetic scratches, surface abrasions, or gradual material aging resulting from everyday use).

  • Damages caused by unauthorized alterations, repairs, or modifications.

  • Third-party products, including devices protected by or paired with Spigen accessories.

 

4. How to Submit a Claim

If you experience a defect covered under this warranty for an item ordered on our official Europe website, please reach out to our Customer Service with:

  • Your Spigen Europe order number

  • Description of the issue

  • Photos or videos displaying the defect